Your personal information is a trust we take seriously. Find out how Ultra88 collects, stores, uses, and protects your data as a member in Malaysia.
We collect data necessary to manage your account and process your transactions. We do not sell your personal information to third parties for marketing purposes. You have the right to access, correct, and request deletion of your data. All data is protected with 256-bit SSL encryption. This Privacy Policy fully explains how Ultra88 handles your personal data as a member in Malaysia.
This Privacy Policy ("Policy") describes how Ultra88 ("Platform", "we", "us") collects, uses, stores, discloses, and protects your personal information when you register, access, or use the services offered on ultra88.run, including Sports Betting, online casino games, slots, poker, badminton, and all related Ultra88 products.
Ultra88 is committed to protecting the privacy of every member across Malaysia – from Kuala Lumpur and Johor Bahru to Penang, Kota Kinabalu, and Kuching. We adhere to internationally recognised data protection principles and take this responsibility seriously – not merely as a legal requirement, but as a core part of the trust and transparency that have been the foundation of Ultra88 from day one.
By using the Ultra88 platform, you consent to the collection and use of your personal information as described in this Policy. If you disagree with any part of this Privacy Policy, please discontinue use of the platform and contact us to close your account.
Note: This Privacy Policy should be read together with Terms & Conditions Ultra88, which is a complementary document carrying equal authority. Any conflict between these two documents will be resolved in favour of the interpretation that best protects the interests of the member.
Ultra88 collects various categories of personal information depending on how you interact with our platform. The following are the main categories of data we collect:
Personal Identification Data:
Financial Data:
Platform Activity Data:
Technical Data:
Communication Data: When you contact the Ultra88 customer support team via Live Chat or email, we retain records of those communications, including your enquiries, complaints, and feedback. These records are used to improve service quality and to resolve any disputes that may arise at a later stage.
Data We Do Not Collect: Ultra88 does not store credit or debit card numbers directly in our systems. All payment processing is handled by certified payment providers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX). We only receive transaction confirmations, not your full card details.
The personal data we collect is used for the following purposes, all of which are directly related to providing and improving Ultra88's services to players in Malaysia:
Ultra88 does not use your data to: Selling your data to third-party advertisers, building credit profiles for financial institutions, or sharing it with business competitors. Your data is used solely for purposes related to the operation of the Ultra88 platform and the delivery of services to you.
Ultra88 processes your personal data on valid legal grounds. Depending on the purpose of processing, the bases we rely on are as follows:
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing that took place prior to withdrawal. Withdrawing consent for marketing communications will not affect the operation of your account.
Ultra88 does not sell, rent, or transfer your personal data to any third party for their own marketing purposes. However, there are certain circumstances where we need to share your data with other parties in order to operate the platform:
Service Providers: We share necessary data with service providers who help us operate the Ultra88 platform, including:
All third-party service providers we engage are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified in their service contracts with Ultra88.
Authorities: Ultra88 will disclose personal data to Malaysian authorities or relevant regulatory bodies when required to do so by law, court order, or in the context of a legitimate criminal investigation. We will not disclose your data to foreign authorities without proper legal process.
Business Transfer: In the event of a merger, acquisition, or sale of Ultra88's assets, member data may be transferred to the new entity. You will be informed of any such changes and given the option to delete your account if you do not agree to the new terms.
Ultra88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, accidental alteration, or destruction:
Security Incidents: In the event of any material data security incident involving your personal data, Ultra88 is committed to notifying you within a reasonable timeframe via your registered email or in-platform notification, along with details on the nature of the incident, the data potentially affected, and the steps being taken to address it.
Ultra88 retains your personal data for as long as necessary to fulfil the original purpose of collection, plus any additional period required to meet our legal and regulatory obligations:
Once the relevant retention period has elapsed, your data will be securely deleted or anonymised to the point where it can no longer be linked to you as an individual. In the case of active legal disputes, we may retain relevant data beyond the standard period until the matter is resolved.
Ultra88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. Disabling certain cookies may affect the functionality of some Ultra88 platform features. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.
A Note on Third-Party Cookies: Some content or features on the Ultra88 platform may use cookies from third-party service providers we work with – such as casino game providers or platform analytics tools. The use of such cookies is governed by the respective provider's privacy policy, over which Ultra88 has no direct control.
As an Ultra88 member in Malaysia, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact us at support@ultra88.run with the details of your request:
You have the right to request a copy of the personal data Ultra88 holds about you. We will provide this information in a readable format within 30 days of your request.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. All corrections will be processed within 14 business days.
You may request the deletion of your personal data under certain circumstances – for example, when the data is no longer needed for the purpose for which it was originally collected, subject to Ultra88's legal obligations.
In certain circumstances, you may request that we restrict how we process your data – for example, while the accuracy of your data is in dispute or during the investigation of a complaint.
You have the right to receive your personal data in a structured, machine-readable format, and to request that it be transferred to another service provider where this is technically feasible.
You may object to the processing of your data for direct marketing purposes at any time. Marketing consent withdrawal requests will be processed within 48 hours.
The Ultra88 platform is not intended for children or individuals under the age of 21. We do not knowingly collect personal data from individuals under 21. This minimum age requirement is absolute and strictly enforced through our registration and identity verification process.
If you discover that a minor has registered an Ultra88 account or provided us with personal data, please contact us immediately at support@ultra88.run. We will take prompt action to delete the account and all associated data upon verification. Any funds deposited by a minor will not be retained by Ultra88 and will be refunded in full.
Parents and Guardians: If you are concerned that a family member under the age of 21 may be accessing online betting platforms, we encourage the use of parental control software and open conversations about the risks of gambling among young people.
In operating the Ultra88 platform, your personal data may be transferred to and stored on servers located outside Malaysia. This occurs when we engage cloud service providers or technical infrastructure that operates across multiple geographic locations to ensure optimal platform performance for Malaysian players nationwide.
When your data is transferred outside Malaysia, Ultra88 ensures that adequate safeguards are in place to protect it, including:
We do not transfer your personal data to countries or territories that lack adequate data protection standards without the appropriate safeguards as outlined above.
Ultra88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. When material amendments are made that affect how we handle your personal data, we will notify you via:
Your continued use of the Ultra88 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and request deletion of your data before those changes come into effect.
Periodic Review: We encourage you to review this Privacy Policy periodically to stay informed about how we handle your data. The version displayed on this page at any given time is the currently in-force version.
For any enquiries, requests, or complaints regarding this Privacy Policy or how Ultra88 handles your personal data, please contact us through the following channels:
We will address all privacy rights requests within 30 days of receipt. If your request is complex or involves a large volume of data, we may require additional time and will notify you accordingly.
If you are not satisfied with how Ultra88 has handled your privacy request or complaint after contacting us directly, you have the right to escalate the matter to the relevant authority responsible for enforcing data protection laws in Malaysia.
Six core principles that underpin how we protect every member's personal information.
All data transmitted between your device and Ultra88's servers is encrypted using 256-bit SSL encryption – the same standard used by Malaysia's major banks. No sensitive data travels in plain text across the network, regardless of whether you are accessing via phone or computer.
Ultra88 has never and will never sell, rent, or transfer member personal information to any third party for their own marketing purposes. Your data is used solely to deliver Ultra88's services to you and to fulfil our legal obligations.
You have the right to access, correct, delete, and port your personal data. All privacy rights requests are handled by our dedicated team within 30 days. No unnecessary red tape or deliberately complicated processes.
Only Ultra88 staff who genuinely need access to your personal data to carry out their duties are permitted to do so – based on a minimum access principle that is technically enforced, not merely a written policy.
In the event of any data security incident involving your personal information, Ultra88 is committed to notifying you within a reasonable timeframe with clear information about what occurred and the steps taken to protect you.
Ultra88 only retains data that is strictly necessary, and only for as long as required. Once the applicable retention period expires, data is automatically deleted or anonymised. We do not hold your personal data any longer than is required by law or operational necessity.
Read our other policies and guidelines that complement this Privacy Policy.
Register now and enjoy a Sports Betting platform that takes your personal data protection seriously – 256-bit SSL encryption, no data selling, local Malaysian payment options, and 24/7 Bahasa Melayu support.
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